• Defective items will be exchanged only for another item of the same type.

• Items must be in same condition as when shipped out.

• The buyer must pay return shipping.

• Sealed and boxed items must have original packaging returned with them

• Bulk shipped items will be inspected and checked. (We do not accept items that did not come from us)

• All items must have an RMA# (acquired through our support team).  If this number is not visible on the returned package the package will be refused.

• Returns on items will be refunded minus a 20% restocking fee and shipping (or cost of shipping if free shipping was offered for the item).

• Rewards members are able to get a 20% discount on all preowned items including games and consoles.
• The discount is only avalible to rewards members and only given on purchases made in store.
• You can become a rewards member by coming to one of our locations and signing up with a $10 one time payment or by purchasing a console and receive one for free.

 Game Jenie now offers delivery within 15 miles of the Game Jenie location at the county line Flea Market, Mini Mall.

If you order $200 or more we deliver it same day. If it's $100 we will deliver it within three days! You can get 20% off by coming in the store and making a purchase of any of the items on our site if you are a rewards member. Also, Don't forget if you come in you can bring your trade and put it towards the purchase of an item. We do trades for cash and/or store credit.